Terms & Conditions

The Driving Instructor
Is a self-employed independent DVSA approved driving instructor and all lessons booked with him/her introduced through A-Class Driving School ltd constitute an agreement between the instructor and the pupil. A-class Driving School ltd will not be held liable for any disputes or refunds.

All lesson rates are at the instructor’s discretion. 
It is expected that the pupils will have regular lessons, normally at least 1 per week. All matters relating to the timing, location and duration of individual lessons shall be subject to an agreement between the instructor and the pupil. Cancellation also includes if the lesson time is changed or duration of the lesson is changed, e.g. 2 hours to 1 hour, or 1 and a half hours to 1 hour. 
Any block booking has a discount attached to it. The hours have an expiry date of 3 months from time of purchase. 
Any block booking refund will be at the discretion of your personal instructor. If a block booking is terminated before completion, then the lessons received so far will be charged at the full hourly rate. If a lesson has been purchased via the website or over the phone with our office and the pupil wishes to cancel and have this refunded, there will be a 10% charge of this with the remaining cost being refunded to the pupil. All vouchers remaining must be returned to our office at 374 Canterbury Street, Gillingham, Kent, ME7 5JU in order to process a refund. If vouchers have been written and sent out to the pupil by our office, then the pupil must wait until they receive the vouchers to then return them to us in order to process any refund.

Gift Vouchers
After purchasing online or by telephone, you will receive gift vouchers entitling the holder to driving tuition with an A-Class driving school ltd instructor. All vouchers have an expiry date of 3 months from the time of purchase. Lessons must commence before the expiry date. Once you are ready to book your first lesson, please telephone us and we will arrange for an instructor to contact you. Lessons can be taken by the hour, 1 1/2 hours or 2 hours at a time. Please allow 1-3 working days for delivery of gift vouchers.

Any lost or stolen gift vouchers will not be replaced and cannot be transferred (this is to prevent any fraudulent activity). 

Driving Lessons Paid By phone
Following receipt of a fully paid order for driving lessons, an instructor will contact you generally within 24 hours to arrange driving lessons, unless you are already taking lessons with us. If this is the case your vouchers will be sent to you via the post. We accept all major credit, debit cards and Worldpay.

Special Offers
Only one Special Offer will be granted per pupil. All of our special offers are targeted at beginner drivers, who have never driven before and will start with the basics. Should you receive vouchers at a discounted rate and not be a beginner driver, you will need to pay the difference directly to your instructor. 

Block Bookings/ Intensive Courses
Must be paid for in advance to receive a discount.
Once an intensive driving course is booked and paid for via our web site, or over the phone or directly to the driving instructor, no refund of the payment will be returned to the purchaser. The booking is a binding contract between the instructor and pupil, once paid, you have agreed to the contract, which we have booked and accepted with our instructors.
The intensive course is in a flexible format in which it will not necessarily be every day in a week, but at a schedule which both benefits the pupil and the instructor to maximise the learning of the pupil. For instance, if there is no driving test booked, the instructor may spread the course out to help better the learning of the pupil.

Driving Licence and Fitness to Drive
You must hold a current, valid driving licence, provisional, full or international and produce it on your first training session. You must be fit and well to drive with regard to legal and medical requirements.

Standard Lesson Cancellations
Must be made 48 hours before the time of the lesson or the full lesson fee will be charged, unless a doctors certificate can be produced. The instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit to drive due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be illegal. In such circumstances the lesson fee will be chargeable. Your instructor reserves the right to postpone lessons in certain circumstances i.e. dangerous weather conditions, mechanical breakdown or illness. In the event of postponement, fees paid in advance will be carried forward.

Driving Tests
The instructor reserves the right to withdraw their car for tests without notice should the pupil prove not to be of a test standard. While your instructor will make every effort to ensure that the vehicle supplied for test will be fully road worthy and comply with all legal requirements at the start of the test, he/she cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss. Your instructor cannot be held responsible for test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor and therefore the lesson fee and ‘use of car’ fee for the booked period will be charged. Your instructor will advise you about claiming compensation from the DVSA.

Money Back Guarantee
It is not very often you come across a driving school that will offer a money back guarantee. At A-Class Driving School ltd we want you to feel happy with your driving experience and to ensure you are learning with every lesson. 

As a professional driving school we can guarantee that you will be learning more and building your driving skills with every lesson you have. We can also guarantee your time and money will not be wasted. 

So how does our money back guarantee work?
At A-Class driving school ltd we want you to trust us to give you the best possible training, to believe that you will be building your driving skill in every lesson and to have confidence in us with what we are teaching you. Every lesson we give will be tailored to you so that we can give you effective training. If by the end of the lesson you are unsatisfied and feel like you haven’t learned anything then we will not charge you for that lesson.

  • Complaints will only be accepted at the end of a lesson, they will not be accepted once you have paid and left the vehicle. You will need to explain to the instructor why you do not wish to pay for this lesson.
  • The money back guarantee is per hour. If you have paid for a course of lessons then you will only receive a refund for that hour.
  • If we do not believe the reason you have given for not paying is valid, we reserve the right to discontinue your lessons. If this happens you will need to find a new instructor.
  • You cannot use the money back guarantee on your practical test day. Your lesson will be a refresher lesson to prepare you for your practical test therefore we will not be teaching you anything new.
  • You cannot use the money back guarantee on an assessment lesson as we will be assessing your driving skill in order to create a lesson plan tailored to suit your needs.

Terms and Conditions are stated to avoid misunderstanding and do not affect your statutory rights as a consumer.